ALL SALE ITEMS ARE A FINAL SALE
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, Brilliant Virtue will credit the customer's account for the original purchase price minus the $5.00 restocking fee.
Brilliant Virtue will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Brilliant Virtue. In a case of a missing package on orders placed in the United States, we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is also your responsibility to contact the post office and file a claim for the missing package.
To exchange an item, print out your email invoice and mail that along with your item back to us.
Write on the invoice what you would like exchanged. Once we receive it, we will review your case within 48 hours and send you the new product.
If at any time you are having trouble with your return, please send an email to firstname.lastname@example.org
Ring Size Chart:
|United States & Canada||UK, Europe & Australia||CN/SG/JP||HK||Switzerland||Circumference(mm)|
*These charts are for reference only. Fit may vary depending on the construction, materials and designers.